1. How do I make a reservation?
2. Can I make the reservation by phone? Any time you can dial.
3. How is my reservation confirmed?
4. Will the hotel confirm to me directly?
5. Is it safe to use my credit card?
6. What happens to my personal information?
7. Payment Details ?
8. Cancellation and Refund policy?
9. How do I cancel?
10. Are taxes included in the rates?
11. Is breakfast included?
12. What is BB, HB, FB, AI in the hotel price listing
13. Is the room rate per person or per night?
14. Can there be more than two adults in the room?
15. Can my children stay with me for free?
16. Are cots/rollaway beds available?
17. What do I need to check-in to my hotel?
18. What type of facilities are available?
19. How I will find my hotel? Adresses, telephones?
20. Can I stay longer than I reserved ?

1. How do I make a reservation?

HOTELBUL.COM reservation process is very simple and allows you to book room availability in 8 hours in any city and any hotel in Turkey. After you select your desired region, city, Hotel Name dates of arrival and departure and number of adults. So please fill the form below in mentioned hotel and a choice of hotels will be displayed on screen showing star rating; prices from; and a short description. To get more information on any hotel click on Hotel Info, we have 3 pictures for each hotel in our listing, their originated Logo's, Photos, information, location, amenities will display.When you have selected your desired hotel and room type, you fill the form "ONLINE RESERVATION FORM". You must review your reservation and complete the required field. Please ensure you have entered your contact information correctly. When all information is complete, press the "SEND" button once and your reservation will be arrive us. We kindly express you that we never charge your credit card unless we GET REAL CONFIRMATION from the Hotels that we Works in our Turkey Hotel listing (We have almost 950 contracted hotel in the listing).

2. Can I make the reservation by phone? Any time you can dial..

ISTANBUL OFFICE: 09:00 - 19:00hrs, Reservations/Customer Service
TEL: 00 90 212 292 81 70
TEL: 00 90 212 292 81 71
FAX: 00 90 212 292 81 72 / info@hotelbul.com

3. How is my reservation confirmed?

When you fill your Reservation form; Our reservation department immidiately will contact the mentioned hotel or hotels for your dates after allocation on Hotel's availability for your reservation; we will send you an email that confirmation is suitible for your dates and our account department will tell you your payment details, before we send your pre-hotel voucher to you. After agreement by you will be send a confirmation email and your credit card is debited - all within 3 or 5 minutes of making the reservation. Then we will send your Hotel Voucher that where youre in the world (by email).

4. Will the hotel confirm to me directly?

HOTELBUL.COM offer a hotel reservation service whereby we have allotments of rooms within an availability database with Turkish Hotels. This means that the management of these rooms is through us. Please do NOT contact the hotel directly as your room has been reserved through ourselves and many hotels only update guest details a few days prior to arrival. If you have any concerns regarding your reservation please contact info@hotelbul.com

5. Is it safe to use my credit card?

We never charge you any penny before we get CONFIRMED stamp for your Room from the hotels. After confirmation and agrement sign come from you; we send you a form (by email attachment) that you fulfill in it so that we charge it totally room costs and amount as it shown on the website itself. Our firm/Credit card center accepts (VISA and MASTER CARD) and uses secure socket layers, encryption techniques we share with our Finansbank Secure Posting system (www.finansbank.com.tr) and firewalls to safeguard all of your personal information.

6. What happens to my personal information?

Your name, email address, physical address, phone and fax number, and credit card number are necessary to ensure we are able to make and confirm your reservation. We do not share this personal information with outside parties except as necessary to complete your hotel reservation

7. Payment Details ?

Our reservation system supports payment through Visa and Mastercard. HOTELBUL.COM with our partner bank www.Finansbank.com.tr we both side use a REAL-TIME credit card transaction system. Finansbank confirms your payment within 30 to 60 seconds after your credit card information is submitted. To ensure that your credit card information is even more secure, we store it on a server that is not accessible from the Internet. HOTELBUL.COM full responsible / managing by main firm and owned by TURSAB licenced (1997 - A group#3536# Travel Firm EZOP TRAVEL.COM which has SSL certificate from Thawte with 128 bit SSL encryption. (www.thawte.com)

8. Cancellation and Refund policy?

Cancellation should be informed at least 48 hours before your arrival date. Uninformed cancellation will be treated as a "no show". In this case we can not refund your advance payment and you accept the first night rate charge

9. How do I cancel?

To cancel your hotel reservation, just refer to your confirmation e-mail. If inform us before (Maximum) 2 days cancellation will be done. You will have your refund credited back to your credit card account in Five days. After accepting by us your Reservation and cancellation confirmation will be emailed to you almost instantly.

10. Are taxes included in the rates?

Taxes are included in price of all hotels in our Hotel listing on oue web site.

11. Is breakfast included?

% 100 of the our discounted rates include breakfast (mostly offer Open Buffet Breakfast Style) in Turkey. Some hotel uses HB - FB and AI menus in the hotels. See your hotels meal system in the web site property states what is included in the price.

12. What is BB, HB, FB, AI in the hotel price listing

BB: Means your price included Room and Breakfast with VAT goverment TAX.

HB: Means your price included Room and Breakfast and Dinner with VAT goverment TAX.

FB: Means your price included Room and Breakfast and Lunch and Dinner with VAT goverment TAX.

RO: Means your price included only Room (bed) price and not included Breakfast.

AI : Means (All Inclusive) your price included Room and Breakfast and Lunch and Dinners and mostly additional included 5hours tea, pastry hours, Soft drinks, Local (alcholic) drinks with VAT goverment TAX. This option also contain many other leisure, sports that you use, Fitness center or Beauty Rooms uses and facilities in the hotels. If you choose this type Hotels please ask for further information about this type hotel from our support desk info@hotelbul.com

13. Is the room rate per person or per night?

We have range database (Single 1 pax) - (Double 2 pax) - (Triple 3 pax; additional 1 extra bed) used and priced in the hotel listing.

14. Can there be more than two adults in the room?

Many hotels will allow additional adults and/or children to stay in rooms at a charge. This may be listed in our hotel information page. See "Triple" Rooms and charges.

15. Can my children stay with me for free?

Usually children under 12 years of age stay for free or half payment with acceptable in their parent's room, however, age requirements different from hotel to hotel; city to city. This information may be contained in the hotels information page, if not, please check prior to confirming your reservation by emailing info@hotelbul.com. Please note some hotel rooms are not large enough to include children, therefore you must email this request to us.

16. Are cots/rollaway beds available?

Most hotels offer cots/rollaway beds for a nominal fee - many rooms have restrictions. If you require a cot or rollaway bed, please include this under Specific Requirements on the Secure Reservation Form.

17. What do I need to check-in to my hotel?

The only thing you need to present during check-in is the HOTELBUL.COM room voucher. Once payment is successful, you may print out the voucher straight from your PC and must show it to your Hotel reception area while having C/in to your room.

18. What type of facilities are available?

Hotel facilities (In rooms and in the complex) are described in the Hotel Info section (For each hotels) together with specific information on services.

19. How I will find my hotel? Adresses, telephones?

After we confirm your process, all payments done we will send you the hotels exact address,necessary phones and other details. Generally the area is defined and distance from airport/city center specified.

20. Can I stay longer than I reserved ?

This depends on hotel's availability during those days. The hotel may not give you the same low rate you booked through HOTELBUL.COM. But if you inform us we can immidiately contact with the Hotel and arrange this for you.

Accuracy:
Our reservations, marketing, sales, editorial and technical executives do everything in their power to ensure that all information contained on this site is accurate and up-to-date. In the event of errors or omissions, HOTELBULCOM. cannot be held responsible. Your use of the HOTELBUL.COM. site indicates that you accept this limitation on responsibility.

HOTELBUL.COM. welcomes news of any errors that you might find on our site pages. Please do not hesitate to contact us at: reservation@hotelbul.com