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Customer Service Policies

1. What if I am not happy with my hotel room when I arrive?
2. What happens to my hotel room if my flight is delayed?
3. Do I have to pay if I decide to change my reservation?
4. Do I have to pay if I decide to cancel my reservation?
5. What happens if I need a refund?
6. What happens if I do not stay at the hotel for the full duration of my booking?
7. How do I change my reservation?
8. How do I book a child?
9. Who do I contact if I need help?
10. If you were not satisfied with the service ?

1. What if I am not happy with my hotel room when I arrive?

Please contact the Hotel Reception of any issues you may have. If you are still not happy please contact HOTELBUL.COM Customer Service at info@hotelbul.com

2. What happens to my hotel room if my flight is delayed?

If you are not going to arrive on the first day of your reservation, please contact the hotel to ensure your room is held for you. This is a prepaid reservation so no refund will be given.

3. Do I have to pay if I decide to change my reservation?

To add extra nights just contact with us 24 hours before to make a new reservation for you (Extention) and no fee is charged. If you wish to reduce the number of nights please contact info@hotelbul.com . We charge a $15 change fee will apply.

4. Do I have to pay if I decide to cancel my reservation?

If you cancel your reservation the following cancellation policy applies:All cancellations and changes made to your reservation 24 hours (1 day) before arrival date date of arrival There will be No charge to you credit card and full refund will be done.All cancellations and changes made to your reservation less then 23 hours on the arrival date of your reservation mean that your payment will not be refunded.

5. What happens if I need a refund?

Any refund due will be credited directly to the credit card that was used to pay for the booking (You paid us).

6. What happens if I do not stay at the hotel for the full duration of my booking?

This is a prepaid reservation and no refund will be given.

7. How do I change my reservation?

To stay and accommodate extra nights just contact with us 24 hours before to make a new reservation for you (Extention) and no fee is charged. If you wish to reduce the number of nights please contact reservation@hotelbul.com. We charge a $15 change fee will apply.

8. How do I book a child?

Child policies is different priced by the hotels. Please let us know your child/s exact ages so that we will give you the Hotel policy. Feel free to type your child details when you fill the Reservation form while booking.

9. Who do I contact if I need help?

For any reason for you bookings, please contact reservation@hotelbul.com .

10. If you were not satisfied with the service ?

Our base and first objective at HOTELBUL.COM is customer satisfaction and happiness. If any chance we were not able to please you, we would like to hear about it in details and do our best to compansate

Accuracy:
Our reservations, marketing, sales, editorial and technical executives do everything in their power to ensure that all information contained on this site is accurate and up-to-date. In the event of errors or omissions, HOTELBULCOM. cannot be held responsible. Your use of the HOTELBUL.COM. site indicates that you accept this limitation on responsibility.

HOTELBUL.COM. welcomes news of any errors that you might find on our site pages. Please do not hesitate to contact us at reservation@hotelbul.com